Privacy Policy

Privacy Policy – KhasiGPT

Operated by NXGS Studio

Last Updated: 3rd December, 2025.

NXGS Studio (“we”, “our”, “us”) operates KhasiGPT, an AI-powered chat and knowledge assistance platform. We are committed to protecting your privacy and ensuring that your personal information is handled responsibly and securely.

This Privacy Policy explains how we collect, use, store, and protect your information when you use the KhasiGPT mobile app, web app, and related services (“Services”).

1. Information We Collect

1.1 Information You Provide

Account Details: Name, email address, password.

User Personal Knowledge / Custom Entries: Optional notes or personal information you add to your profile or RAG section. You can edit or delete these entries at any time.

Communication Data: Messages sent within the app and any support inquiries.

1.2 Automatically Collected Information

Device Information: Mobile device type, operating system, browser, app version.

Usage Data: Feature usage, session duration, chat interactions, analytics.

Log Information: IP address, timestamps, technical diagnostics for performance and security.

1.3 Payments & Billing Data

Purchases made in KhasiGPT (subscriptions, credits, etc.) are processed securely by third-party payment processors such as:

Stripe

Razorpay

Google Play Billing

Apple In-App Purchases

We do not store or handle your complete payment card details. These processors may collect:

Masked card information

Billing address

Transaction IDs

Subscription status

All processors are PCI-DSS compliant.

2. How We Use Your Information

We use the information collected to:

Create and manage your account.

Provide AI features, chat responses, and personalized experiences.

Process payments, credits, and subscription services.

Improve app performance and user experience.

Respond to support requests.

Prevent fraud, misuse, or security risks.

Comply with legal and regulatory requirements.

We never sell or exchange your personal data.

3. Data Storage & Security

NXGS Studio takes strong measures to protect your data:

Data is stored securely using industry-standard encryption.

Personal RAG entries remain private to your account.

Only authorized personnel have restricted access.

All communication between your device and our servers uses HTTPS/TLS.

We perform regular security reviews and updates.

4. When We Share Information

We only share data when necessary:

4.1 Service Providers

Trusted partners such as:

Supabase (database & authentication)

Vercel (hosting)

Payment processors

Analytics services

These partners are bound by strict confidentiality and data protection policies.

4.2 Legal Compliance

We may disclose data when required by:

Law or legal authorities

Court orders

To protect the rights, safety, or property of NXGS Studio or users

4.3 Business Transfers

If NXGS Studio undergoes a merger, acquisition, or restructuring, user data may be transferred under the same privacy protections.

5. Your Rights & Controls

You may:

Access your account information.

Edit or delete personal knowledge entries.

Update or change profile information.

Request account deletion at any time.

Manage preferences for non-essential analytics (if applicable).

Deleting your account permanently removes your data except where retention is required for financial or legal obligations.

6. Children’s Privacy

KhasiGPT is not intended for children under 13.

We do not knowingly collect data from children. If such data comes to our attention, we will delete it.

7. Cookies & Tracking Technologies

We may use cookies or similar technologies to:

Maintain secure login sessions

Improve and personalize user experience

Analyze usage trends

Users may control cookie settings through browser or device preferences.

8. International Data Processing

KhasiGPT may store or process information on servers located in multiple regions.

Wherever your data is processed, it is protected using industry-standard safeguards and compliant practices.

9. Updates to This Privacy Policy

We may update this Privacy Policy when necessary.

The revised version will feature a new “Last Updated” date. Continued use of KhasiGPT constitutes acceptance of these changes.